Welcome to Dansko Shoe Store! These Terms and Conditions govern your use of our website, comfyfootwearus.com, and your purchases from us. By accessing our site or making a purchase, you agree to these terms. Please read them carefully.

At Dansko Shoe Store, we are dedicated to serving professionals in healthcare, culinary, and office settings with comfortable, reliable footwear. Our commitment extends to providing clear, fair, and transparent policies that respect your time and trust.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and current information when creating an account or placing an order.
  • Use the website only for lawful purposes and not engage in any fraudulent activities.
  • Respect our intellectual property and not copy, distribute, or misuse any content from the site.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.

Failure to comply with these obligations may result in the termination of your account or access to our services.

2. Products and Services Description

Dansko Shoe Store specializes in professional footwear designed for comfort and durability. Our product categories include:

  • Accessories, Boots & Booties, Clogs, Culinary Shoes, Flats, Heels, Loafers/Slip-Ons, Mary Janes, Mules/Slip-Ons, and more.
  • Products are tailored for specific professions and features, such as Easy Clean, Lightweight, and For Work collections.

We strive to provide detailed product descriptions, images, and sizing information to help you make informed decisions. However, colors may vary slightly due to screen settings, and we recommend reviewing our sizing guides before purchase.

Note: Certain items, like Culinary Shoes and Easy Clean products, are subject to health and safety regulations and may have specific return restrictions. Please refer to our Returns & Exchanges Policy for details.

3. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping

We ship to most regions, but we do not deliver to Asia or remote areas due to logistical constraints. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.

Delivery times are estimates and may vary based on destination and customs processing.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. By placing an order, you authorize us to charge the total amount to your selected payment method.

Order Changes and Cancellations

You may request to cancel or modify your order within 24 hours of placement by contacting us at [email protected]. Once an order is processed, changes cannot be guaranteed.

4. Returns and Exchanges

We aim to make returns and exchanges straightforward for our busy professional customers. Key points include:

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, in original packaging with tags attached.
  • Process: Email [email protected] with your return request, including order details and reason.
  • Non-Returnable Items: Culinary Shoes, used Easy Clean items, and final sale products cannot be returned.

Refunds are processed within 5-7 business days after we receive and inspect the return. Original shipping fees are non-refundable. For exchanges, we cover the shipping cost of the replacement item.

5. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Dansko Shoe Store or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission.

6. Limitation of Liability

Dansko Shoe Store is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products, such as loss of profits or data. Our total liability is limited to the purchase price of the product in question.

We are not responsible for delays or issues caused by third-party carriers, customs, or events beyond our control, such as natural disasters.

7. General Provisions

Governing Law: These terms are governed by the laws of the United States and the state of Indiana.

Changes to Terms: We may update these terms periodically. The latest version will be posted on our website with the effective date.

Contact Us: For questions, contact us at [email protected] or write to us at 739 Raintree Boulevard, Indianapolis, IN 46225 USA. We respond within 24 hours to support our valued customers.

Thank you for choosing Dansko Shoe Store—where professional comfort meets exceptional service. We appreciate your trust and are here to support you every step of the way.