At Dansko Shoe Store, we understand that healthcare professionals, culinary experts, and office staff rely on comfortable, reliable footwear to perform at their best. Just as we’re committed to crafting superior professional footwear, we’re equally dedicated to providing transparent and efficient shipping and returns processes that respect your valuable time.
Order Processing
We process all orders within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | FREE (orders over $50) | EMS |
Please Note: Delivery times are estimates and may vary based on destination and customs processing. Some remote areas in Asia and other regions may have extended delivery times or may not be serviced.
Returns Overview
| Policy Aspect | Details |
|---|---|
| Return Window | 15 days from delivery date |
| Condition Requirements | Unworn, in original packaging with tags attached |
| Return Shipping | Customer responsibility (original shipping fees non-refundable) |
| Refund Processing Time | 5-7 business days after we receive your return |
| Exchange Options | Size, color, or style (subject to availability) |
⚠️ Important: Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Culinary Shoes (due to food safety regulations)
- Easy Clean category items that show signs of use
- Any footwear without original tags or showing wear marks
- Items purchased during final sale or clearance events
Step-by-Step Return Process
Within 15 days of receiving your order, email us at [email protected] with the following information:
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Dansko Customer Service Team,
I would like to request a return/exchange for my recent purchase:
Order Number: [Your Order Number] Product Name: [Product Name] Size/Color: [Size and Color] Reason for Return: [Please specify: wrong size, defective, changed mind, etc.] Preferred Resolution: [Refund / Exchange for [specific product/size]] Contact Phone Number: [Your Phone Number]
I confirm that the item is unworn, in its original packaging with all tags attached.
Thank you,
[Your Full Name]
Within 24 hours, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.
Include the original packing slip and ensure the item is securely packaged. Ship to:
Dansko Shoe Store Returns
739 Raintree Boulevard
Indianapolis, IN 46225
USA
Keep your shipping tracking number – we’re not responsible for returns lost in transit without tracking.
Refund Information
Refund Processing Timeline
- Processing begins: Once we receive and inspect your return
- Refund issued: Within 5-7 business days after inspection
- Funds appear in your account: 3-10 additional business days (depending on your financial institution)
Refund Method
Refunds are issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card
- PayPal: Refunded to your PayPal account
Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost for your replacement item.
Exchange Process
Prefer a different size or style? Follow the same return process above, but specify “Exchange” as your preferred resolution.
We’ll:
- Process your return once received
- Ship your replacement item within 1-2 business days
- Email you the new tracking information
If your exchange item is out of stock, we’ll contact you to discuss alternatives or process a refund.
Our customer service team understands the busy schedules of healthcare professionals, culinary experts, and office staff. We’re here to help make the returns process smooth and efficient.
Email: [email protected]
Response Time: Within 24 hours
Address: 739 Raintree Boulevard, Indianapolis, IN 46225
Thank you for trusting Dansko Shoe Store – where professional comfort meets exceptional service.