Privacy Policy

At Dansko Shoe Store (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. As a trusted provider of professional footwear for healthcare workers, culinary experts, and office staff worldwide, we understand the importance of confidentiality and trust. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website comfyfootwearus.com or make a purchase. By using our site, you agree to the practices described herein.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and improve our services. This includes:

• Personal Information: When you place an order or contact us, we collect details such as your name, email address, shipping address, and payment information (e.g., credit card details processed securely via third-party providers).
• Transaction Data: We record purchase history, order numbers, and payment method details to process transactions and handle returns or inquiries.
• Technical Information: We automatically collect data like your IP address, browser type, device information, and pages visited to enhance site functionality and security.
• Cookies and Tracking Data: We use cookies and similar technologies to remember your preferences, analyze site traffic, and personalize your experience. For more details, see Section 5.

2. How We Use Your Information

Your data helps us deliver a reliable and efficient service tailored to professionals like you. We use it for:

• Order Processing: To fulfill purchases, manage shipping, and provide customer support, including responses to inquiries sent to [email protected].
• Communication: To send order confirmations, updates, and occasional promotional offers (you can opt-out at any time).
• Site Improvement: To analyze user behavior and optimize our website for better performance and user experience.
• Security: To monitor for fraud and protect against unauthorized access, aligning with our commitment to secure payment processing.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal data. However, we may share information in the following cases:

• Service Providers: We share data with trusted partners, such as payment processors (e.g., Visa, MasterCard, PayPal) and shipping carriers, to complete transactions and deliver orders. These providers are bound by confidentiality agreements.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your data may be transferred to the new entity, with notice provided.

We do not share data with third parties for marketing purposes without your consent.

4. Data Storage and Security

We take robust measures to safeguard your information, reflecting the same dedication we put into crafting our professional footwear:

• Storage: Data is stored on secure servers, and sensitive payment details are not retained on our systems. Transactions are processed in the US, but we serve customers globally (excluding some Asian countries and remote regions).
• Security Measures: We use 256-bit SSL encryption for all transactions, comply with PCI-DSS standards for payment processing, and conduct regular security audits. Our team is trained to handle data responsibly.
• Retention: We retain personal data only as long as necessary for business purposes or as required by law.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Types of Cookies: Session cookies (for login and cart functionality) and persistent cookies (for preferences and analytics).
• Purpose: Cookies help us remember your items, analyze site traffic via tools like Google Analytics, and deliver relevant content. You can manage cookie settings through your browser, but disabling them may affect site functionality.
• Third-Party Tracking: We may use services that collect data for analytics, but this is anonymized and used only to improve our site.

6. Your Rights

As a user, you have rights regarding your personal data, including:

• Access and Correction: You can request access to your data or ask us to update inaccuracies.
• Deletion: You may ask us to delete your personal information, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing emails by clicking the link in any message or contacting us directly.
• Data Portability: Upon request, we can provide your data in a readable format.

To exercise these rights, contact us at [email protected]. We aim to respond within 24 hours, acknowledging the busy schedules of our professional customers.

7. International Data Transfers

As we serve customers worldwide (with some exceptions in Asia and remote areas), your data may be processed in the US or other countries. We ensure adequate protection through standard contractual clauses or compliance with laws like the GDPR for European users.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in practices or laws. The latest version will always be posted on our website with the effective date. Continued use of our site after updates constitutes acceptance.

9. Contact Us

This policy is designed to comply with general privacy regulations such as GDPR and CCPA. For specific inquiries, consult legal experts.