Welcome to Dansko Shoe Store’s FAQ section. We’ve compiled answers to the most common questions from our community of healthcare professionals, culinary experts, office workers, and other valued customers who rely on our professional footwear.

Product Information

What types of professional footwear do you offer?
We specialize in professional footwear designed for demanding work environments. Our collection includes:
  • Healthcare and nursing shoes
  • Culinary and food service footwear
  • Professional clogs in various styles
  • Comfortable flats and Mary Janes
  • Supportive boots and booties
  • Professional heels and loafers
  • Lightweight and easy-clean options
Are Dansko shoes suitable for long shifts on hard surfaces?
Absolutely! Our footwear is specifically designed with comfort technology to support professionals who spend long hours on their feet. We incorporate features like arch support, cushioning, and durable outsoles that make our shoes ideal for healthcare settings, kitchens, and other demanding work environments.
Do you offer shoes for both men and women?
Yes, we carry professional footwear for both men and women, with specific collections tailored to different professions and style preferences.

Ordering & Account

How do I place an order?
Simply browse our collection, select your preferred style and size, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Can I modify or cancel my order after placing it?
Orders can typically be modified or cancelled within the first few hours after placement while they’re still in the processing stage. Please contact our customer service team immediately at [email protected] with your order number for assistance.

Shipping & Delivery

What are your shipping options and timeframes?
We offer two shipping methods to meet your needs:
  • Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after shipment
  • Free Shipping (on orders over $50) via EMS: 15-25 business days after shipment
Please note that all orders require 1-2 business days for processing before shipment.
Do you ship internationally?
Yes, we ship globally with some exceptions. We currently cannot ship to some Asian countries and select remote regions. International shipments may be subject to customs fees, taxes, or import duties, which are the responsibility of the recipient.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email that allows you to monitor your package’s journey to your doorstep.
What if I’m not home when delivery is attempted?
Our carriers will typically leave a notice with instructions for pickup or rescheduling. For valuable shipments, they may require signature confirmation.
Do you offer expedited shipping?
Currently, we offer the two shipping methods detailed above. We’re constantly evaluating our shipping options to better serve our professional customers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. Please see our Returns & Exchanges page for complete details on how to initiate a return.
What if my shoes don’t fit properly?
We recommend reviewing our sizing charts carefully before ordering. If you receive shoes that don’t fit, you can return them within our 15-day return window for an exchange or refund, provided they are in original condition.
Are there any items that cannot be returned?
For health and safety reasons, we cannot accept returns on worn footwear or items that are not in their original condition. Please refer to our complete return policy for specific details.

Additional Support

How do I contact customer service?
Our customer service team is here to assist healthcare professionals, culinary experts, office workers, and all our valued customers. You can reach us at:
Email: [email protected]
Please include your order number in any correspondence for faster service.
Where is your company located?
Dansko Shoe Store is located at:
739 Raintree Boulevard, Indianapolis, US 46225

Haven’t found the answer you’re looking for? Please don’t hesitate to contact our customer service team – we’re always happy to help professionals find the perfect footwear for their needs.